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Customer service

Questions & answers

Q: How do I receive my purchase?

A: After payment, you’ll get an email with a secure download link. All files are delivered as PDF, Notion template links, or text files—no physical items.

Q: Can I get a refund?

A: Because these are digital goods, all sales are final. If you encounter a technical issue with your download, contact us within 7 days and we’ll help resolve it.

Q: What file formats are included?

A: Most products include a Notion template link (duplicate to your workspace) and a PDF guide. Some also include CSV or Markdown files.

Q: What can I do with a template after purchase?

A: You may use the template for personal or commercial projects (e.g., client work). You may not resell, redistribute, or claim the template itself as your own.

Q: Do you offer support or updates?

A: Yes—email support is included with every purchase. We also provide free updates to templates (e.g., new prompts) for lifetime access.

Q: I’m not a Notion user. Can I still use these?

A: Most templates are built in Notion, but we also include PDF versions. If you prefer a different tool, check the product description for compatibility.